As part of our ongoing commitment to delivering industry-leading support, we’re excited to announce a major upgrade to the Precision IT Customer Portal!
From 13 June, Early Access to the new portal will be available.
Primary contacts will be notified directly
You’re welcome to begin using the new portal immediately
Access via: https://service.precisionit.com.au
During this Beta period:
Historic closed tickets will be visible in the new portal
Current open tickets will not be displayed—please continue to manage these via the existing portal
You may log new tickets in the new portal. These will be triaged and processed by our team as normal, but will not appear in the old portal
From 1st July, the upgraded portal goes fully live with:
Smarter ticket management
Improved change tracking
Faster communication
Greater transparency
This is a foundational upgrade: we’re moving from a legacy system to a modern, cloud-based platform that gives both your team and ours better tools and visibility.
No action is required from you:
All current permissions and login details remain unchanged
The existing portal URL (https://help.precisionit.com.au) will automatically redirect to the new portal
You can also continue using https://service.precisionit.com.au
Please note: Some invoices will also transition into the new system during this phase. You may see a mix of old and new formats over the coming weeks.
Support ticket management
Approvals and visibility
Historic ticket access
Secure access via existing login details
A broader set of features will be introduced, including:
Invoicing & Billing
Invoices and billing will migrate into the new system, streamlining how financial information is accessed and managed.
You may notice a mix of invoice formats during the transition
We will communicate all billing-related updates directly to your organisation’s billing contacts
Project Visibility & Collaboration
Projects will be integrated into the portal to provide better oversight and transparency into ongoing professional services and project work.
Custom Reporting & Dashboards
New dashboards will provide deeper visibility into support, service levels, and environment metrics.
Change Management Integration
Structured change management features will improve how we communicate, plan, schedule, and implement environment changes.
Live Chat via the Portal
A new online chat feature will enable faster, more direct communication with our support team, right from the portal.
And more!
We’re continuously investing in enhancements that deliver real value—stay tuned for additional features as we expand portal capabilities.
No. You can continue to log in using your existing Microsoft credentials, the same way you access the current Customer Portal.
Yes. Tickets from 1 January 2023 onwards will be accessible in the upgraded portal.
No. All existing user permissions will carry over to the new portal exactly as they were.
Yes. If you were previously an approver, your role and approval access will remain the same.
Yes. If you had organisation-wide ticket visibility previously, that access will continue.
Some invoices are migrating during Phase 1. You may see a mix of old and new invoice templates. Full invoice access will return in Phase 2.
During the transition, some invoices are being generated in the new system while others still use the old format. This is temporary.
Yes. The new portal works across desktop, tablet, and mobile devices.
It’s your central hub to log and manage IT support requests, track their progress, communicate with our team, and access relevant account information – all in one place.
This is part of a major upgrade to a more modern, scalable system. The goal is to improve efficiency, transparency, and overall client experience.
Approval workflows are now automatic. If a request needs sign-off, the designated approver(s) will be notified with one-click options to approve or deny.
If you already had access, you’ll retain it. If not, reach out to us to enable team-based visibility.
Yes, you’ll continue to receive access to service invoices, with full invoice functionality returning in Phase 2.
